Training Terms & Conditions

Great Training Group Limited trading as Great Forklift Training

Version: Draft 1
Business name: Great Training Group Limited
Trading name: Great Forklift Training
Company number: 15907345
Registered address: Unit 1, The Stables, Says Court Farm, Badminton Road, Frampton Cotterell, Bristol, England, BS36 2NY
Website: www.greatforklifttraining.co.uk
Email: office@greattraininggroup.co.uk
Telephone: 0333 33 55 779

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1. About these Terms

1.1 These Terms and Conditions apply to training services supplied by Great Training Group Limited, trading as Great Forklift Training.

1.2 These Terms apply to bookings made through our website, by telephone, by email, by quote acceptance, or by any other written agreement.

1.3 These Terms apply only to training supplied under the Great Forklift Training trading name. They do not automatically apply to other Great Training Group Limited brands unless we confirm this in writing.

1.4 By booking a course, accepting a quote, making payment, or attending training, you agree to these Terms.

1.5 These Terms are designed for workplace transport, forklift, machinery, and workplace safety training. 

2. Definitions

In these Terms:

• “we”, “us” or “our” means Great Training Group Limited trading as Great Forklift Training.

• “you” or “customer” means the person, company, organisation, or individual making the booking.

• “delegate” or “candidate” means the person attending the training.

• “course” means any training, assessment, refresher, conversion, novice course, or related service supplied by us.

• “business customer” means a customer booking training for business, trade, employment, or organisational purposes.

• “consumer customer” means an individual booking training for personal purposes and not mainly for business, trade, or employment purposes.

3. Our Training Services

3.1 We provide forklift, machinery, and workplace safety training. This may include counterbalance forklift, reach truck, pivot steer or Flexi, pallet truck, order picker, telehandler, MEWP, manual handling, first aid, fire marshal, abrasive wheels, banksman/signaller, and other related workplace training. Your website currently promotes accredited, HSE-compliant forklift and machinery courses including counterbalance, reach trucks, telehandlers, and related courses.

3.2 Training may be delivered at customer premises, at an agreed training venue, or through any other arrangement confirmed by us in writing.

3.3 We offer different types of courses, including novice, experienced operator, refresher, and conversion training, where applicable. Your website currently refers to novice, experienced and refresher options.

3.4 Training may be accredited or in-house, depending on the course booked. Where a course is accredited, certification is subject to the requirements of the relevant accrediting body or scheme.

3.5 Forklift training should follow appropriate standards such as the HSE’s L117 Approved Code of Practice and guidance for rider-operated lift trucks. HSE guidance states that lift-truck operator training should include basic training, specific job training, and familiarisation training.

4. Booking Process

4.1 Individual customers may book training through our website or by contacting us.

4.2 Business customers may book training by telephone, email, quote acceptance, or another written method agreed by us.

4.3 A booking is not confirmed until we have accepted the booking and received full payment, unless we expressly agree otherwise in writing.

4.4 For business customers, the person making the booking confirms that they are authorised to book training on behalf of the business, organisation, or employer.

5. Fees and Payment

5.1 Course fees will be quoted or displayed before booking.

5.2 Unless we agree otherwise in writing, full payment is required at the time of booking.

5.3 We are not required to reserve a booking, date, instructor, or course place until payment has been received.

5.4 If payment fails or is reversed, we may cancel the booking or withhold certification until payment is made in full.

5.5 For business customers, we reserve the right to charge statutory interest and debt recovery costs on late commercial payments where permitted by law. Statutory interest for late business-to-business payments is 8% above the Bank of England base rate, unless a different contractual rate applies.

6. Consumer Cancellation Rights

6.1 If you are a consumer customer and you book online, by telephone, or by email, you may have a legal right to cancel within 14 days from the day after the contract is made. This is commonly known as the cooling-off period.

6.2 If you ask us to start providing the course during the 14-day cooling-off period, you agree that we may begin the service before the cancellation period has expired.

6.3 If you cancel during the cooling-off period after we have started providing the services at your request, the full course fee may remain payable where the course place has been reserved for you and we are unable to reallocate that place, instructor time, resources, or other costs associated with the booking.

6.4 If the course has been fully completed within the 14-day period at your request, you may lose your right to cancel once the service has been fully performed, subject to the requirements of consumer law. 

6.5 Any cancellation charge must be fair and reasonable. UK guidance says a business can generally retain only an amount that reflects its actual loss, such as costs already incurred or loss of profit, and should take reasonable steps to reduce its loss where possible.

7. Customer Cancellation Policy

7.1 All cancellation requests must be made in writing by email to office@greattraininggroup.co.uk.

7.2 For business customers, unless we agree otherwise in writing:

• Cancellation 14 or more calendar days before the course start date: refund available.

• Cancellation 7 to 13 calendar days before the course start date: no refund, unless we are able to re-sell the place or avoid the relevant loss.

• Cancellation less than 7 calendar days before the course start date: no refund.

• Non-attendance: full course fee remains payable and no refund will be given.

7.3 For consumer customers, the same cancellation periods may be applied only where they are fair and lawful. If a consumer cancels, we may retain a reasonable amount to cover our actual loss, including instructor time, reserved training space, administration, materials, and any inability to re-sell the place. 

7.4 Course places are limited and are reserved exclusively for the customer at the time of booking. Once reserved, we allocate instructor time, training resources, administration, accreditation arrangements where applicable, and course capacity. For this reason, cancellations made within 14 calendar days of the course start date are treated in the same manner as non-attendance.

7.5 We are not responsible for a delegate failing to attend, arriving at the wrong location, arriving at the wrong time, or failing to bring required PPE or documentation.

8. Rescheduling

8.1 Business customers may request to move a booking if they give at least 7 calendar days’ written notice.

8.2 Rescheduling is subject to instructor availability, course availability, and our agreement.

8.3 We recommend charging a reasonable administration fee of £50 per booking change. If the rescheduling causes additional costs, such as travel, venue, instructor, or accreditation costs, those costs may also be charged.

8.4 Individual consumer bookings cannot normally be rescheduled unless we agree in writing or unless required by law.

9. Delegate Substitution

9.1 Business customers may substitute a delegate before the course starts, provided the replacement delegate has the appropriate level of experience for the course booked.

9.2 Any substitute delegate is subject to instructor assessment.

9.3 If the instructor reasonably believes that the substitute delegate is unsuitable for the course level booked, we may refuse training, recommend a different course, or stop training on safety grounds. In such circumstances, no refund will be due where the issue arises from incorrect information supplied by the customer.

10. Candidate Requirements

10.1 Delegates must be at least 18 years old.

10.2 Delegates must be medically fit to undertake practical training. It is the customer’s responsibility to tell us in advance about any medical condition, disability, injury, medication, language need, or other matter that may affect safe participation.

10.3 Delegates must be able to understand spoken English sufficiently to follow safety instructions, training content, and emergency instructions.

10.4 Delegates must wear suitable PPE, including safety footwear and a high-visibility vest.

10.5 For customer-site training, the customer is responsible for providing PPE unless we agree otherwise in writing.

10.6 If a delegate arrives without appropriate PPE, is not medically fit, cannot safely take part, or cannot understand safety instructions, we may refuse training. No refund will be due where this results from the customer or delegate failing to meet these requirements.

11. Training at Customer Premises

11.1 Where training takes place at customer premises, the customer is responsible for ensuring that:

• The site is safe and suitable for training.

• Suitable machinery and equipment are available.

• Equipment is safe, maintained, inspected, and legally compliant.

• The training area is suitable and free from avoidable hazards.

• The customer’s health and safety policies and site rules are communicated to us.

• Appropriate insurance is in place.

11.2 We will carry out reasonable checks before using customer-provided equipment. However, our checks do not replace the customer’s legal duties to maintain safe equipment and a safe workplace.

11.3 If we consider the site, equipment, load, working area, or conditions unsafe, unsuitable, or non-compliant, we may suspend or cancel the training.

11.4 If training is cancelled or delayed because the customer site, equipment, paperwork, PPE, or working area is unsafe or unsuitable, the full course fee remains payable.

11.5 The customer is responsible for any damage, claims, losses, or incidents arising from unsafe equipment, unsafe site conditions, inadequate insurance, or inaccurate information provided to us.

12. Safety and Conduct

12.1 We may refuse, suspend, or terminate training immediately if a delegate:

• Appears to be under the influence of alcohol or drugs.

• Acts aggressively, abusively, or disrespectfully.

• Refuses to follow safety instructions.

• Creates unsafe conditions.

• Misuses machinery or equipment.

• Places themselves, the instructor, other delegates, staff, or property at risk.

12.2 If a delegate is removed from training under this section, no refund will be given.

12.3 We may also refuse certification where a delegate’s conduct or safety performance falls below the required standard.

13. Assessments, Failure and Certification

13.1 Certification is not guaranteed.

13.2 Delegates must meet the required theoretical and practical standards for the course.

13.3 If a delegate fails the theory or practical assessment, certification will be withheld.

13.4 If further training, reassessment, or another booking is required, additional fees will apply.

13.5 Certificates are normally valid for 3 years, unless a different validity period applies to the specific course, accrediting body, or customer requirement.

13.6 If a valid certificate needs to be emailed again, we will not charge for this.

13.7 If a certificate has expired, or if retraining is needed, normal training charges will apply.

14. Photographs, Reviews and Marketing

14.1 We may ask delegates or customers for reviews and feedback.

14.2 We may take photographs or videos during training for quality assurance, evidence of training, or marketing.

14.3 We will not use identifiable photographs of individuals for marketing without consent.

14.4 Customers are responsible for telling us before training if photography or video is not allowed on their site.

14.5 Personal data used for marketing, reviews, photographs, or certificates should be handled in line with your Privacy Policy.

15. Changes, Delays and Cancellation by Us

15.1 We will make reasonable efforts to deliver training on the agreed date, at the agreed place, and with the agreed instructor.

15.2 We may need to change or cancel a course due to instructor illness, vehicle or equipment issues, site safety concerns, extreme weather, low numbers, accreditation requirements, or events outside our reasonable control.

15.3 If we cancel a course for reasons within our control, we will offer a new date or a refund.

15.4 We are not liable for indirect losses resulting from a change, delay, or cancellation, including loss of profit, loss of business, loss of production, or business interruption, where it is lawful for us to exclude such losses.

16. Force Majeure

16.1 We will not be liable for failure or delay caused by events outside our reasonable control.

16.2 This may include severe weather, transport disruption, illness, fire, flood, industrial action, government restrictions, pandemic-related disruption, power failure, or other events that prevent safe or practical course delivery.

16.3 Where possible, we will offer alternative dates.

17. Liability

17.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited or excluded.

17.2 For business customers, we will not be liable for loss of profit, loss of revenue, loss of business, loss of goodwill, business interruption, indirect loss, or consequential loss.

17.3 For consumer customers, nothing in these Terms affects your statutory rights.

17.4 Our total liability for any claim connected with a course will not exceed the amount paid for that course, except where the law does not allow such a limitation.

17.5 These liability terms must be interpreted in line with the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, and other applicable law. The Consumer Rights Act requires consumer terms and notices to be fair and transparent. 

18. Data Protection

18.1 We may collect and process personal data to manage bookings, deliver training, issue certificates, maintain training records, respond to enquiries, and comply with legal or accreditation requirements.

18.2 Personal data may include names, contact details, employer details, training records, assessment outcomes, certificate details, photographs where consent has been given, and payment information.

18.3 Full details should be set out in a separate Privacy Policy.

19. Complaints

19.1 If you are unhappy with our service, please contact us as soon as possible at office@greattraininggroup.co.uk.

19.2 We will review the issue and aim to respond within a reasonable time.

19.3 Complaints do not remove the customer’s obligation to pay course fees that are properly due.

20. Law and Jurisdiction

20.1 These Terms are governed by the laws of England and Wales.

20.2 The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives a consumer the right to bring proceedings elsewhere.